These are the terms for any cleaning we do in Chingford and nearby, including Highams Park, South Chingford, Walthamstow, Woodford Green and Buckhurst Hill. When you book, you agree to them.
How a booking works
Quotes are based on what you tell us about the property. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Deposit and payment
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Card and bank transfer are both accepted.
Changes and cancellations
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access, keys and parking
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Where a street in Chingford needs a permit or paid parking, that charge is passed on at cost.
If something is not right
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
What we are not liable for
We cannot accept liability for damage that was there before we arrived, for items that fail because they were already worn or faulty, or for marks that normal cleaning will not shift. Where we notice any of these, we will tell you.
Your statutory rights as a consumer are not affected by these terms.
Talking to us
For anything about these terms or a job we carried out, call 020 8077 2057, or see the contact page.